System Integration

The Problem

Disconnected systems are hidden costs. Accounting, production, and sales silos cause errors, duplicate data entry, and delayed decision-making. Information exists in multiple places with no single source of truth.

Real Experience

A company used separate systems for CRM, ERP, and warehouse management. Sales would enter orders in CRM, which were then manually re-entered into ERP, and warehouse staff received printed pick lists. This process introduced errors at every step, caused delays, and made real-time inventory visibility impossible.

The Solution

Integration enables ERP to communicate with external tools, ensuring consistent data flow and eliminating duplication. APIs, data mapping, and interoperability standards create a connected ecosystem where information flows seamlessly.

Key Recommendations

• Establish clear integration architecture and data flow diagrams
• Use APIs and standard protocols for system connectivity
• Implement proper data mapping and transformation rules
• Establish master data management practices
• Monitor integration health and error handling continuously

Mistakes to Avoid

• Ignoring APIs and relying on manual data transfer
• Underestimating data mapping complexity
• Skipping regular updates and maintenance of integrations
• Not establishing clear data ownership and master data rules
• Missing error handling and monitoring capabilities